Frequently+asked+questions

>> Yes it is possible to print the content (texts, images, guidelines for your assignments) by clicking the link "imprimer" at the top right corner of the screen. It is also possible to print content in PDF format. This can be useful when a student is traveling and wants to revise new vocabulary, the guidelines of an assignment, etc..
 * ** Is it possible to print online content from CLIC? **

>> Even if the learning session is not active, you should be able to log into an empty room. If Adobe Connect is not showing you anything, your computer may need to update the Flash drivers. You may find this free update at [].
 * ** I am trying to join the live learning session but nothing happens when I click on the event. **

>> Certain discussions are locked until a specific date and you can’t post to them until then. You should see the date listed under the topic.
 * ===** I can't figure out how to post a submission on the discussion forum. The forum seems to be blocked. **===

>> The computer you are using might not have all the internet accesses required to access our online platform properly. Please try using a different computer.
 * ===** Can you please help me get into the modules that say they are unlocked? **===

>> You may have to start over again with a new message. Sometimes people have a tendency to press "Enter" to send a message, so be sure to click on the "Post" button to the right of the discussion page.
 * ===** I just wrote a post and I think I pressed post but it's not showing up under the discussions for that module. Did I lose my post? Do I have to re-write it? **===

>> The results of quizzes on CLIC are visible immediately upon completion when the questions are multiple choice or true or false. The answers for these questions are programmable and CLIC is able to generate your results automatically. When the questions are long answers however, your professor will need to correct the quiz before you are able to obtain your results.
 * ===** I'm not able to see the results of a quiz I completed on CLIC. The submissions view confirms only that I completed the quiz, but not how I actually did. Another quiz that I completed showed my results immediately after submitting it. Can my marks be made available? Is it timed for a later release? **===

>> Saving the file as a pdf and then printing the document resolves this issue.
 * ===** I have tried printing out some of the course content but it isn’t formatted properly and cuts off the last inch of text. I am using the print icon inside the window and it cannot make margin changes. Is there any way to fix this? **===

>> The computer you are using might not have the requirements to download the videos properly. You can try to put your computer or device up to date or simply download the video from another computer.
 * ===** I'm having trouble downloading videos on CLIC for my courses. **===

>> Sometimes the computer you use can affect the quality of the video. Here are a few tips. >> Make sure that Adobe Flash is updated to the latest version, if you are on a public computer (like an office computer), you may be restricted by the administration for any updates. Try using another computer to see if the problem occurs again. >> If you are on a Wi-Fi connection, the quality of your connection may be poor. Try connecting directly to your modem. >> If you are using a laptop computer it may be overheating. If this is the case, you will hear the fans running at full speed while the video appears choppy. Try keeping the laptop on a cool surface and shutting the program down until the fans have slowed down, giving time for the processor to cool down. >> If you are using an older computer, the processor or video card may also not be powerful enough to view the video. The problem will be worse if there are several windows open at one time. Try closing all windows that aren’t necessary in viewing the videos. >> If all else fails, you should try viewing the videos from a different computer.
 * ===** The video clips in some modules are not executing consistently for me. When I opened the topic, the clip window would appear and would flash a few times then disappear. I was able to start a few and used the presentations documents to fill in the information. Other video clips flash continuously and I was not able to make them work. Anyone else have this problem? Tips? **===

>> You don't have to be online at a certain time for this course, except once a week for an hour during the online virtual class with the teacher and the other students. You can to go through the course material at your own pace whenever you are able. This course was buit with flexibility in mind.
 * ===** Can this course be done anytime of day or do I need to be online at a certain time or times of day? I work 8am to 4:30pm, and would be doing it in the evenings. Also, how long is the course? **===